The two Most Crucial People Skills :How to be assertive and have empathy http://localhost:8080/xmlui/handle/123456789/2472 2026-04-04T15:36:13Z 2026-04-04T15:36:13Z The two most Crucial people skills Gould, Philip http://localhost:8080/xmlui/handle/123456789/2473 2013-06-27T06:50:18Z 2013-01-01T00:00:00Z The two most Crucial people skills Gould, Philip The book teaches the powerful blend of the two crucial conversation skills namely assertiveness and empathy. 2013-01-01T00:00:00Z